Preorder Terms and Conditions

1) Release Dates
All release dates are estimates and are subject to change without prior notice. Manufacturers may postpone product releases for reasons including, but not limited to, production delays, licensing issues, shipping disruptions, or insufficient preorder volumes.

2) Manufacturer Sellouts and Cancellations
In rare circumstances, a manufacturer may sell out of a product without providing advance notice. In such cases, we regret that we may be unable to fulfill affected orders. Customers will be notified promptly should this situation occur, and any payments made will be refunded in full.

3) Preorder Cancellations
Customer-initiated cancellations of preorder items are subject to a non-refundable cancellation fee equal to ten percent (10%) of the total value of the preorder item(s). The balance of any prepaid amount will be refunded to the original method of payment, or, upon customer request, may be issued as store credit.

Online Order Processing Time:
Online orders will typically be processed in approximately 3-5 business days (excluding Saturdays, Sundays, and Canadian holidays).

In-Store Pickup Location:
For customers who wish to pick up their orders in person, please visit us at:
Unit 2117-2118, 8339 Kennedy Road, Unionville, Ontario L3R5T5

Retail Location Hours:

Monday: Closed

Tuesday: 3:00 pm - 6 pm

Wednesday: Closed

Thursday: 3:00 pm – 6 pm

Friday: Closed

Saturday: 12 pm – 4 pm

Sunday: Closed

Domestic Shipping Policy
We are committed to providing you with the best shipping options at the most competitive prices. Please review our shipping terms below:

1) One-Time Free Shipping

Available for all orders between $100.00 to $199.99 before tax.
Orders will be shipped in full only after all products in the order have been released, even if some items are in stock while others are not.

2) Free Shipping for Orders Over $200.00

Free shipping is available for all orders over $200.00 before tax.
Orders over $200.00 may be shipped in multiple shipments but will receive one free shipment for every $100 worth of goods before tax.

3) Flat Rate Shipping

Flat rate shipping of $6.00 applies to all orders between $50.00 and $99.99 before tax.

Flat rate shipping of $9.00 applies to all orders under $50.00 before tax.

4) Free In-Store Pickup

Free in-store pickup is available at our location in Unionville, Ontario.

5) ADD TO MY BOX
Your box will be eligible for free shipping once the total value of the box exceeds $100 before taxes. Until then, your order will remain in the box and will be shipped once the minimum value is met.

USA Shipping Policy
We are pleased to offer various shipping options to our customers in the USA. Please review the terms below:

1) One-Time Free Shipping

Available for all orders between $100.00 and $199.99.
Orders will be shipped in full only after all products in the order have been released, even if some items are in stock while others are not.


2) Free Shipping for Orders Over $200.00

Free shipping is available for all orders over $200.00.
Orders over $200.00 may be shipped in multiple shipments, but will be limited to one free shipment for every $100 worth of goods.

3) Flat Rate Shipping

Flat rate shipping of $12.00 applies to all orders between $50.00 and $99.99.

4) USA Tracked Shipping for Orders Under $50.00

USA tracked shipping rate will apply for all orders under $50.00 before tax and shipping.

5) ADD TO MY BOX

Your box will be eligible for free shipping once the total value of the box exceeds $100 before taxes. Until then, your order will remain in the box and will be shipped once the minimum value is met.

INTERNATIONAL Shipping Policy
For our international customers, please note the following shipping terms:

1) Import Duties and Taxes

International buyers are responsible for any import duties and taxes that may apply.
We recommend consulting with your local customs authority before placing your order to understand any applicable fees.

2) International Shipping Rates

The international shipping rate will be calculated based on the total weight of the order.

If you have any questions, please don’t hesitate to contact us.
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